Return and Refund Policy
At Demon Wear, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds. By making a purchase from our website, you agree to the terms of this policy.
Return Eligibility
- Damaged or Defective Products :- If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We will provide instructions on how to return the product for a replacement or refund.
- Size or Fit Issues :- If the product you ordered does not fit properly or you have concerns about the size, please review our sizing chart or contact our customer support team before making a purchase. We may be able to assist you in choosing the right size. However, please note that we may not accept returns or offer refunds for size or fit-related issues unless the product is significantly different from the specifications stated on our website.
- Non-Returnable Items :- For hygiene and safety reasons, certain items are non-returnable, including but not limited to underwear, swimwear, and earrings. Please review the product description or contact us for clarification if you are unsure about the return eligibility of a specific item.
Return Process
- Return Authorization :- To initiate a return, please contact our customer support team to obtain a return authorization. Returns made without prior authorization may not be accepted.
- Return Shipping :- You are responsible for the cost of return shipping unless the product is confirmed to be damaged, defective, or significantly different from the specifications stated on our website. We recommend using a trackable shipping method and retaining proof of postage for your records.
- Packaging and Condition :- Please ensure that the returned product is unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns if the product is not returned in its original condition or if it shows signs of use, damage, or alteration.
Return Process
- Refund Eligibility :-Upon receiving and inspecting the returned product, we will determine its eligibility for a refund. Refunds are typically issued for the purchase price of the product and do not include any shipping fees or additional charges.
- Refund Method :- Refunds will be issued using the same payment method used for the original purchase. Please allow [insert estimated timeframe] for the refund to be processed and reflected in your account.
Exchange Process
If you would like to exchange a product for a different size, color, or style, please contact our customer support team to check availability and arrange the exchange. Additional charges may apply for exchanges, depending on the circumstances.
Non-Refundable Items
Certain items are non-refundable, including but not limited to promotional items, and clearance sale items. Please review the product description or contact us for clarification if you have any questions about the refund eligibility of a specific item.
Changes to this Return and Refund Policy
We may update this Return and Refund Policy from time to time. The updated version will be posted on our website with the revised effective date. We encourage you to review this policy periodically.
Contact Us :- If you have any questions, concerns, or requests regarding this Return and Refund Policy or the return process, please contact us at info@thedemonwear.com.